The following cancellation policy is only valid for consumers:
Consumers have a cancellation right according to the following whereas consumer means every natural person concluding a legal transaction for reasons which can be neither assigned to their commercial nor independant professional occuption:
Cancellation policy for the delivery of goods
You have the right to cancel this contract without giving a reason within 14 days. The cancellation period is 14 days and begins as of the day you or a third party named by you, who is not the carrier, takes the goods in possession. To exercise your right of cancellation, you need to inform us: Verlag und Versand Katarina Schmieke, Schloss Kränzlin, Darritzer Str. 6, 16818 Kränzlin, e-mail: [email protected], telefax: +493391-4002299, phone: +493391-4002218, by means of a clear statement (e.g. a letter sent by post, telefax or e-mail) about your decision to cancel this contract.
You may use the enclosed model cancellation form which is however, not mandatory. To maintain the cancellation period, it is sufficient to send the notification about the exercise of the cancellation right before expiration of the cancellation period.
Consequences of cancellation
In case you cancel the contract, we have to return all payments received from you, including shipping costs (with the exception of additional costs emerging from a shipping option other than the one offered by us as most reasonable standard shipping, and selected by you), promptly and latest within 14 days as of the day we have received the notification of your cancellation of this contract. For this repayment we use the same means of payment used by you for the original transaction unless something else was agreed upon with you. In no case charges will incurre for you due to this repayment.
We can refuse repayment until having regained the goods or until you have given us proof of having returned the goods depending on which is the earlier point of time.
You have to return the goods promptly and in any case latest within 14 days as of the day you informed us about the cancellation of this contract. The cancellation period is maintained when you return the goods before expiration of the period of 14 days. You bear the direct costs for returning the goods.
For an eventual loss of value of the goods you only have to account for in case this loss of value can be ascribed to unnecessary dealings on your side to ascertain the nature, characteristics and functioning of the goods.
End of cancellation policy